Privacy Policy

ACN 694 632 838
Last updated: 17 August 2026

1. About this Privacy Policy

LeadLock Pty Ltd ACN 694 632 838 (LeadLock, we, us or our) is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with us, including when you:

• visit a LeadLock website or landing page;
• submit an enquiry, application or qualification form;
• enquire about purchasing leads or using our services;
• communicate with us by telephone, email, SMS or other channels;
• become a customer, supplier, contractor or business partner; or
• otherwise interact with LeadLock.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles.

2. Personal information we collect

Contact and identification information

• your full name;
• email address;
• telephone or mobile number;
• postal or business address; and
• other contact details you provide to us.

Business information

• business or trading name;
• business location;
• areas, suburbs, states or territories in which you operate;
• services offered by your business;
• business size or capacity;
• approximate number of jobs completed or won;
• current lead-generation methods;
• desired number of leads;
• CRM or lead-delivery preferences; and
• other information you provide about your business or its requirements.

Enquiry and qualification information

• the products or services you are interested in;
• your business's lead requirements;
• geographic areas you wish to service;
• your current marketing or lead-generation arrangements;
• your preferred lead volume;
• your preferred method of receiving leads; and
• your communications and interactions with us.

Transaction and service information

• products or services purchased;
• payment and transaction information;
• billing information;
• account and service history;
• preferences relating to our services;
• customer support information; and
• feedback or survey responses.

Digital and technical information

• IP address;
• general location information derived from your IP address;
• browser and device information;
• pages viewed;
• referring websites or advertising campaigns;
• website usage and navigation patterns;
• interactions with our forms and advertisements;
• cookie information; and
• advertising and analytics identifiers.

3. How we collect personal information

We may collect personal information directly from you when you:

• complete a website or landing-page form;
• complete a LeadLock questionnaire or qualification process;
• contact us;
• speak with our team;
• purchase or enquire about our services;
• communicate with us by telephone, email or SMS; or
• otherwise provide information to us.

We may also collect information automatically when you:

• visit our websites;
• interact with our advertisements;
• use our online services;
• open or interact with our emails; or
• interact with cookies, pixels and similar technologies.

We may receive information from third parties including:

• advertising and marketing platforms;
• analytics providers;
• CRM and marketing automation platforms;
• business partners;
• service providers;
• publicly available sources;
• government organisations; and
• persons or organisations authorised by you.

4. Why we collect and use personal information

We may use your information to:

• respond to enquiries;
• assess whether our services are suitable for your business;
• recommend an appropriate lead package;
• determine service areas and lead requirements;
• establish and manage your account;
• provide leads and related services;
• deliver leads through your nominated CRM, email, SMS or other agreed method;
• process payments and administer your account;
• provide customer support;
• communicate with you about our services;
• arrange calls or meetings;
• analyse website and advertising performance;
• measure campaign effectiveness;
• conduct market research;
• improve our websites, forms and services;
• develop new products and services; and
• improve LeadLock's business operations.

5. Marketing communications

Subject to applicable law, we may use personal information to tell you about LeadLock products and services, follow up enquiries, send relevant marketing communications, advertise products or services that may interest you, conduct remarketing and measure advertising effectiveness.

You may opt out of marketing communications at any time by using an unsubscribe facility, following SMS opt-out instructions, or contacting us directly.

6. Telephone, email and SMS communications

If you submit an enquiry or request information from LeadLock, we may contact you using the contact information you provide, including by telephone, email and SMS.

Where required by law, we will obtain appropriate consent before sending marketing communications.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business or provide our services.

Recipients may include:

• CRM providers;
• marketing automation providers;
• lead-management systems;
• email and SMS service providers;
• telecommunications providers;
• website hosting providers;
• cloud computing and data storage providers;
• IT support providers;
• payment processors;
• analytics providers;
• advertising providers;
• cybersecurity providers;
• contractors and consultants;
• professional advisers; and
• government, regulatory, legal or law-enforcement bodies where required or permitted by law.

8. CRM and marketing technology

LeadLock uses third-party technology platforms to operate its business.

When you submit information through one of our websites or landing pages, your information may be transmitted to and stored in our customer relationship management systems, lead-management platforms, marketing automation systems, communications platforms and other cloud-based business systems.

We use these systems to manage enquiries, communicate with prospective and existing customers, provide services, manage leads and maintain business records.

9. Overseas disclosure and processing

Some of the technology and service providers used by LeadLock may operate infrastructure, personnel or data-processing facilities outside Australia.

As a result, personal information may be stored, processed or accessed from locations outside Australia.

This may occur when we use international cloud services, CRM providers, advertising providers, analytics providers or other technology providers.

Where required by applicable privacy laws, we take reasonable steps in relation to overseas disclosures and the protection of personal information.

10. Cookies, pixels and analytics

LeadLock may use cookies, tracking pixels and similar technologies on our websites and in electronic communications.

These technologies may be used to:

• operate our websites;
• remember preferences;
• understand how visitors use our websites;
• measure website traffic;
• analyse advertising campaigns;
• measure conversions;
• improve website performance;
• personalise content;
• conduct remarketing; and
• display more relevant advertising.

11. Google Analytics

We may use Google Analytics and related Google technologies to understand how visitors use our websites.

These technologies may collect information about website activity, including pages viewed, interactions, device information and traffic sources.

12. Meta advertising

We may use Meta advertising technologies, including Meta Pixel, in connection with Facebook and Instagram advertising.

These technologies may help us measure advertising performance, understand actions taken after viewing an advertisement, build advertising audiences, conduct remarketing and display more relevant advertising.

13. Artificial intelligence

LeadLock may use artificial intelligence and machine-learning technologies in its business operations, including third-party AI tools.

AI may be used to:

• analyse information and data;
• automate routine business processes;
• assist with communications;
• generate or modify content;
• improve our services;
• support customer service;
• assist with lead management or qualification;
• conduct quality assurance; and
• improve operational efficiency.

14. Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and unauthorised disclosure.

Our security measures may include access controls, authentication measures, secure cloud providers, encryption where appropriate, staff privacy and security procedures, monitoring, security testing and incident-response processes.

15. How long we retain personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, providing our services, managing customer relationships, maintaining business records, resolving disputes, complying with legal obligations and protecting our legitimate legal interests.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, subject to applicable legal requirements.

16. Accessing your personal information

You may request access to personal information we hold about you.

We may require reasonable evidence of identity before providing access.

17. Correcting your information

You may ask us to correct personal information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

18. Privacy complaints

If you have a question or complaint about how LeadLock has handled your personal information, please contact us.

We will investigate privacy complaints and respond within a reasonable period.

If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner.

19. Contact us

Privacy Officer
LeadLock Pty Ltd
ACN 694 632 838

Email: [email protected]
Phone: 1300 911 222
Post: 477 Boundary Street, Spring Hill, Queensland 4000

20. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes to our business, services, technology, information-handling practices or applicable legal requirements.

The latest version will be published on our website.